Oversee hotel stewarding operations, including team leadership, sanitation, hygiene, equipment management, inventory control, safety compliance, cost management, and support for culinary, restaurant, banquet, and event operations. Train and evaluate team members, coordinate with department heads, maintain operational standards, and ensure food service equipment is available and properly maintained.
What will I be doing?
ResponsibilitiesAs a Chief Steward, you will be responsible for overseeing all stewarding operations and ensuring compliance with Hilton standards and local regulations. Specifically, you will:
- Lead, train, motivate, and develop the Stewarding Team to deliver exceptional service and operational efficiency
- Ensure all back-of-house, kitchen, and food & beverage service areas are maintained to the highest cleanliness and hygiene standards
- Establish, monitor, and enforce sanitation and safety procedures in accordance with Hilton standards and local legal requirements
- Manage inventory, storage, distribution, and maintenance of operating equipment
- Oversee the maintenance, security, and proper utilization of food service equipment and machinery
- Coordinate with Culinary, Banquets, Restaurants, Bars, and other departments to ensure operational equipment is available when needed
- Conduct regular stock counts and monitor equipment usage to minimize losses and control costs
- Ensure compliance with Health & Safety regulations, hygiene requirements, and hazardous materials handling procedures
- Identify opportunities to improve productivity, efficiency, and cost management within the department
- Support banquet and large-scale event operations to ensure seamless execution of guest functions
- Conduct performance evaluations, provide coaching, and foster a positive, engaging team environment
- Collaborate closely with department heads to maintain Hilton's service excellence standards
What are we looking for?
QualificationsA Chief Steward serving Hilton is always working on behalf of our guests and alongside fellow Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong leadership and team management skills
- Excellent organizational and planning abilities
- Strong communication and interpersonal skills
- A proactive and hands-on approach to problem-solving
- Commitment to maintaining the highest standards of hygiene, safety, and operational excellence
- Passion for hospitality and creating exceptional guest experiences
Required Qualifications
About Us- High School Diploma or University Degree in Hospitality Management, Tourism, Business Administration, or a related field
- Minimum 3 years of experience in Stewarding operations within an international hotel environment
- Previous leadership or supervisory experience
- Strong knowledge of food safety, sanitation, and hygiene standards
- Good command of English
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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