As a Senior Planning Manager, you will lead a high‑performing, multi‑disciplined team to shape and deliver an impactful, multi‑channel workforce strategy. You’ll play a pivotal role in enabling critical decision‑making through the strategic allocation of resources across retail channels, working closely with Directors and business leaders to drive efficiency and deliver against Nationwide’s strategic plan.
This role sits within the Workforce Performance and Productivity team, responsible for driving retail performance through accurate planning and meaningful insight to achieve the best outcomes for both colleagues and customers. Working alongside peers in the Planning and Insights function, you’ll collaborate to deliver performance improvements that create tangible, positive impact across the business.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Swindon, London or Bournemouth offices. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be once a week in Glasgow. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
You’ll partner closely with the business to understand both strategic and operational requirements, shaping and setting the resource management strategy for Retail by effectively managing demand and supply dynamics. Through identifying key challenges, blockers, and their implications, you’ll drive mitigation and removal to unlock performance.
You’ll lead the collaborative development of workforce strategies, progressing towards a more joined‑up, cross‑Retail approach, utilising internal and external data to build forward‑looking workforce insights. By continuously validating workforce assumptions and developing best practice, you’ll help build capability across Retail and key stakeholders, preparing the organisation for the workforce of the future.
About you
For this role, you will have/be:
- Experience leading a workforce and demand planning function
- Analytical approach / questioning including use of data analysis and interpretation
- Strategic longer-term thinking
- Ability to interpret complex data and insights, with the ability to provide comprehensive outputs for stakeholders
- Comfortable working with senior leaders and undertaking extensive stakeholder engagement
- Self-driven and able to work with ambiguity, with the ability to learn at pace, applying a broad approach
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
