OUR COMPANY:
EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We seek an experienced Business Operations Lead to take charge of our sales and procurement operations. In this role, you will manage and guide a dedicated team, offering support, mentorship, and leadership to help them achieve success. You'll be the primary point of contact for both customers and Sales Representatives, ensuring smooth communication and addressing any potential issues in the supply chain. Your responsibilities will include conducting regular reviews to monitor team performance against critical KPIs while ensuring the accuracy and completeness of all process activities. You’ll work closely with internal stakeholders to streamline and automate processes, ensuring efficiency in fulfilling global customer demands. Additionally, you’ll manage order tracking to provide clear visibility across the business and deliver accurate reports for customers. This role offers an opportunity to drive continuous improvement and enhance overall operational efficiency.
KEY RESPONSIBILITIES:
- Lead a team, providing ongoing support, mentorship, and guidance.
- Engage in daily communication with customers and Sales Representatives.
- Provide insights and problem resolution for any delay in the end-to-end process.
- Conduct daily reviews and ensure agreed team KPIs are achieved.
- Review process activities and transactions for accuracy and completeness.
- Collaborate with key internal business partners to optimise and automate the end-to-end process.
- Supported and executed intra-company orders to meet global customer demand.
- Maintain order status for company-wide visibility and customer reports.
ESSENTIAL CRITERIA:
- Bachelor’s degree in supply chain, logistics, business, or a similar field is preferred.
- Minimum of 5 years of customer service experience.
- Minimum of 3 years of management experience.
- Proficiency in Microsoft Outlook, Excel, Word, Jira, and Salesforce.
- Ability to maintain confidentiality of customer and company information.
- Organized, detail-oriented, thorough, and able to handle heavy workloads and deadlines.
- Ability to stay abreast of company policies, products, and services.
- Competence in performing general office tasks.
BELONGING AT EOS:
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
Top Skills
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
