We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as Receptionist at Civica
This is a fantastic opportunity for an organised and people-focus Receptionist to play a central role in the day-to-day running of a Civica facility. Reporting to the Facilities Manager and Health and Safety Manager, you will ensure the smooth, safe, and secure operation of the site while also creating a professional and welcoming environment for colleagues, customers, and visitors.
If you take pride in delivering excellent service, thrive in a dynamic workplace, and enjoy supporting both operational and safety-focused initiatives, this role offers a chance to make a real difference.
- Be a trusted point of contact for colleagues and visitors, ensuring a warm and professional welcome at all times.
- Ensure the workplace is safe, secure, and well-maintained, overseeing key responsibilities in health & safety, environmental management, and emergency response.
- Coordinate day-to-day operations of the Business Centre, maintaining high standards of presentation and efficiency.
- Manage meeting rooms, booking systems, and support the use of workplace technology.
- Support audits and ensure compliance with internal processes and regulatory requirements.
- Liaise with contractors, suppliers, and the wider Facilities Team to support building maintenance and security.
- Champion Civica’s values by maintaining a positive workplace culture and contributing to continuous improvement.
- Take responsibility for effective time management and proactive issue resolution.
Requirements
- Strong communication skills with a professional, courteous manner—both face-to-face and in writing.
- A self-starter mindset: highly motivated, organised, and proactive in identifying and addressing needs.
- Good working knowledge of Health & Safety procedures and commitment to creating a safe work environment.
- Ability to work independently while building strong relationships with colleagues and external partners.
- Excellent organisational skills and attention to detail, especially when managing facilities or responding to incidents.
- Proficient in:
- Microsoft Office applications
- Workspace and meeting room booking systems
- Managing stock and general office supplies
- Flexibility and a hands-on approach, with the willingness to stay until a job is complete.
- Previous experience in a customer-facing role, ideally with front-of-house responsibilities, is preferred.
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave (pro-rated) + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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