AML Consultant – Secondment Internally and Fixed Term until end of Sept 2026 Externally
Location: Takutai, Britomart
Mō te tūranga | About the Role
At Westpac, we’re committed to maintaining the highest standards of integrity and compliance. As part of a pan-bank initiative run by Consumer Banking and Wealth, we’re seeking experienced AML Consultants to join our dynamic project team.
This role is all about being on the phone—every day, all day. You’ll be speaking directly with customers, gathering information, and solving problems. If you’re comfortable handling challenging conversations, staying calm under pressure, and finding solutions even when customers are frustrated or upset, this could be the perfect fit for you. While this isn’t solely a contact centre role, it does require the same resilience, communication skills, and customer focus.
Key Responsibilities
- Review customer information for completeness and accuracy
- Update customer profiles accordingly
- Engage directly with customers over the phone to obtain required information and verification documents—sometimes in challenging situations.
- Remain calm, professional, and solution-focused, even when customers are upset or resistant.
- Collaborate with stakeholders across the network, including the CB&W and IBB Risk teams, Relationship Managers, and customer-facing teams.
- Contribute to the development and implementation of AML/CFT policies and procedures.
- Provide expert guidance to ensure compliance with regulatory requirements.
Nā tāu rourou | What will you bring?
- Proven experience in customer service roles (especially phone-based) within financial institutions.
- Confidence and resilience when dealing with difficult or upset customers—always working towards a positive outcome.
- Strong problem-solving skills and the ability to think on your feet.
- Understanding of KYC and AML compliance requirements, with a focus on customer due diligence.
- 2+ years’ relevant experience in a similar level role.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with a commitment to accuracy and completeness.
If you thrive on the phone, enjoy solving problems, and can stay positive and professional in tough conversations, we’d love to hear from you!
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
25 January 2026
