Job Title – Contracts & Club Admin Assistant
Employer – Diamond Resorts (a subsidiary of Hilton Grand Vacations)
Location – Citrus House, Caton Road, Lancaster LA1 3UA.
We are looking for a Team Member to join our Contracts and Club Administration Team on a permanent basis, so if you have excellent communication skills, both written and verbal and can work on your own initiative as well as part of a team - we want to hear from you!
Hours and shift pattern – This is a permanent position, working 40 hours per week, 8-hour shifts Monday to Saturday (including half-hour paid break) between the hours of 8.00am to 8.00pm on a 5-day rota.
WHAT WILL I BE DOING?
You will be working within a multi-task, fast-paced environment providing support to our European Sales Team, Members/Owners and colleagues. No two days are the same, and you will gain valuable exposure to sales activities and member communications within an international environment.
ESSENTIAL JOB FUNCTIONS
- Facilitate video call meetings with members to assist with the completion of paperwork and associated consumer credit
- Update tours, load contracts and produce contractual paperwork
- Communicate with members/owners by post, email and telephone
- Producing daily / weekly / monthly reports
- Maintain a high level of product knowledge and awareness of policies, legislation and compliance such as Anti Money Laundering, GDPR, PII, SOX/ICFR, and Timeshare Legislation. Review and ensure we have up-to-date policy, procedure and process documents in place.
- Ensure the archiving and scanning of data and member files are completed
- Member liaison / after sales care
Club Member Process
Transfer process
Name changes
Week Exchange Requests
Surrender / Non-Qualified Relinquishment process
Computer proficiency in Microsoft applications
What are we looking for from candidates?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
Prior experience of working in an office environment using Microsoft applications is desirable. This position doesn’t require any specific qualifications.
In addition, candidates’ skills and abilities should include:
- Excellent communication skills both written and verbal as you will be dealing with internal and external customers.
- Confidence and excellent interpersonal skills.
- Computer proficiency in Microsoft Word, Excel, Teams and Outlook
- Demonstrate ability to deliver excellent customer service/ care skills (work methodically and efficiently)
Proficient in time management; the ability to organize and manage multiple priorities
- To be able to deal with tasks quickly and efficiently, as well as with accuracy and great attention to detail
- To be able to plan, organise and prioritise workload to achieve deadlines.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
- Be able to work within a multi-task environment
Ability to take initiative and effectively adapt to changes
Able to establish and maintain cooperative working relationships
- Be a Team Player, using sound judgement to work independently, working with minimal supervision
- Maintaining a high level of focus although there may be both interruptions and distractions
BENEFITS
- An open-minded culture committed to diversity and inclusion
- Encouraging networking with colleagues
- Comprehensive training programme and online learning
- Benefits that support Team Member health and financial wellbeing.
- Travel and hotel discounts for Team Members, family and friends.
ABOUT US
Applicants should note that Diamond Resorts (Europe) Limited is part of the Hilton Grand Vacation Inc. group of companies. If you apply to work at a Diamond Resorts company, you will be an applicant of a subsidiary of HGV.
