The Account Manager will support and grow GoMining's referral and partner ecosystem by acting as the main point of contact, addressing partner inquiries, and facilitating effective product use.
We are looking for an Account Manager to support and grow GoMining’s referral and partner ecosystem.
This role focuses on working with active referrers, ambassadors, and partners: helping them understand all GoMining products, answering questions, resolving issues, and supporting them in achieving better results. You will act as the main point of contact between partners, product, and internal teams.
Responsibilities- Act as the primary point of contact for referral partners, ambassadors, and active referrers.
- Explain GoMining products, features, mechanics, and updates to partners in a clear and structured way.
- Support partners in their daily work: answer questions, resolve issues, and help them use the platform effectively.
- Collect partner requests, issues, and feedback; create tasks, tickets, and bug reports for product and tech teams.
- Track partner activity, performance, and communication in CRM (Monday CRM).
- Help partners reach better results by suggesting promotion approaches, product use cases, and referral mechanics.
- Proactively identify problems, opportunities, and growth hypotheses based on partner feedback and behavior.
- Collaborate closely with Affiliate Managers, Referral Managers, Support, Product, and Marketing teams.
Requirements
- Experience in account management, customer success, partner support, or related roles.
- Strong communication skills and ability to explain complex products in a simple way.
- Experience working with CRM systems (Monday CRM is a strong plus).
- Ability to manage multiple partners and requests in a structured and organized manner.
- Problem-solving mindset and readiness to take initiative.
- Interest in crypto / fintech / web3 products and willingness to learn deeply about the platform.
- English level B2 or higher.
Benefits
- Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
- Work-life fit: remote or hybrid format with flexible hours across international teams.
- Paid leave: up to 28 vacation days, 15 sick days, plus local holidays.
- Recognition programs: structured performance reviews and team awards.
- Team culture: retreats in international locations (for example, company villa in Turkey, Bali).
Top Skills
CRM
Monday Crm
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