The Account Manager will manage client relationships, optimize advertising campaigns, and identify growth opportunities while ensuring client satisfaction with campaign performance.
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
Reporting to the Manager of Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company although we are prioritizing candidates located in the UK for this role.
What you'll be doing:
- Act as the main point of contact for your portfolio of clients across a wide range of verticals
- Design unique campaign strategies within the StackAdapt platform
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs
- Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting
- Identify opportunities to upsell services and contribute to the development of tools, reports, and processes that enhance operational efficiency
- Analyze campaign data to make informed recommendations and uncover new growth opportunities
- Lead in-person and virtual client meetings, presentations, training sessions, and Quarterly Business Reviews
- Act as a strategic advisor, providing thought leadership and guidance to help clients scale their business
- Travel to meet clients when required, including hosting meetings, agency visits, and client events
What you'll bring to the table:
- 3+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
- Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
- Proven success in managing client relationships and delivering service excellence
- Focus on retaining accounts and growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Experience working with complex databases is a plus
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote
Top Skills
Dsp
Facebook Ads
Google Ad Words
Real Time Bidding
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