Own a portfolio of performance marketing client accounts, developing strategies, success plans, KPIs, and quarterly roadmaps. Lead client communications, interpret paid media and SEO performance, coordinate cross-functional specialists, identify growth opportunities, and manage account health, retention, renewals, and risk. The role requires strong expertise in paid advertising, attribution, optimization, and client relationship management, with availability during US business hours.
Description
Overview
We are looking for a Client Success Manager (Performance Marketing) to join our growing global team. In this role, you will own a portfolio of client accounts end-to-end: setting account strategy, guiding success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk. Your portfolio will include paid media-driven accounts as well as SEO-focused accounts. The ideal candidate combines marketing strategy thinking with strong client communication, ties every decision to client ROI, and can lead cross-functional specialists (Paid Search, Paid Social, SEO, DSP, Creative, Analytics) toward clear priorities and outcomes.
This is a remote role open to candidates willing to work US business hours.
Responsibilities
- Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
- Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations from day one, and document next steps.
- Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), identify issues and opportunities, and coordinate actions with channel owners.
- Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
- Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery across a multi-client portfolio.
Why Join Finch
- Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
- Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
- A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
- High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
- Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
- Real work-life balance: We value high performance, not overwork.
We’re looking for:
- 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).
- Acted as the primary point of contact (POC) for multiple client accounts simultaneously (required).
- Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic (required).
- Experience working with paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP (required).
- Proven track record of improving client retention or growing accounts, with concrete examples (required).
- Fluent English, written and spoken, and comfortable leading strategic conversations with senior client stakeholders (required).
- Availability to work with consistent overlap with US business hours. (required)
- Background managing SEO-driven accounts or hands-on SEO experience (advantage).
- Experience working with US or international clients (advantage).
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