Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Account Executive will support the strategic and operational execution of product launches, driving in-season performance against sales and margin targets and playing a key role in building and maintaining partner relationships within the Marketplace channel. This role will support the Marketplace Manager in developing, maintaining and accelerating the Coach Marketplace channel.
The successful individual will leverage their proficiency in Marketplace to:
Drive performance against sales, margin targets and maximise in-season opportunities
Build relationships with Marketplace partners, specifically Zalando, attending regular trade meetings and ensuring key KPI’s are met and exceeded
Support the seamless execution of new product launches
Compile weekly trade reports and provide analysis to inform trading actions to fuel growth
In collaboration with the team, identify regional product opportunities and market trends, providing consolidated feedback to inform seasonal and core assortment needs
Develop knowledge of key products, consumers and competitors in local markets and provide feedback and insights to key internal stakeholders
In partnership with the Marketplace Manager and local Inventory Management (IM) team, evaluate and highlight existing business risks and opportunities regarding product investments and inventory
Partner with the IM team to ensure optimal stocks are maintained in line with upcoming promotional strategies, marketing initiatives and key trading periods
Partner with the Content & Marketing team to ensure optimal platform content by category and gender within global guidelines and support effective marketing plans aligned with investment
Support the team on maximising product visibility onsite, communicate monthly newness and onsite launches
Support weekly and monthly onsite execution for site content, including homepage refreshes, category banners and navigation banners
Support with building communication tools to highlight assortment strategies and monthly quarterly hindsight to the business
Support the Customer Service team with retailer and customer queries where necessary
Build relationships and establish trust with the regional teams including IM & Planning, Buying, Finance, eCommerce and Marketing
Support the collation of all product data required for Marketplace product launches, including SKU codes, compositions, dimensions and care instructions
Utilise multiple systems, including Rithum & Zdirect to ensure on time and accurate product data sharing and error resolution with Marketplace partners to source required product data and ensure accuracy across all data fields
The accomplished individual will possess:
Minimum of 3 years’ digital experience, ideally within eCommerce or marketplace environments. Experience working within a global organisation or brand is preferred
Proven multi-category experience within a buying, merchandising, or planning function and exposure to trading across Full Price, Outlet, and Liquidation channels
Strong numerical and analytical skills, with a clear understanding of key financial drivers and their impact on business performance
A data-driven, commercially minded approach with a strong focus on driving sales
Advanced Excel skills
Knowledge of the fashion, accessories, or luxury goods market
Experience supporting or working within the European market
Strong strategic thinking and problem-solving skills
Ability to make sound decisions under pressure and manage deadlines effectively
Proven ability to build relationships and collaborate globally with stakeholders at all levels
Confident communication and presentation skills, with the ability to deliver clear, impactful messages to senior leadership
Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK.
What Tapestry can offer you:
Hybrid working (3 days working from the office, 2 days remote)
Option to finish early on a Friday (Flex Fridays)
1 Paid Volunteering Day per year and opportunities to volunteer with global projects
Learning & Development opportunities
Internal mobility & career progression
Regular Social Events - Seasonal & Cultural
Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Other benefits include:
25 days holiday in addition to bank holidays
Annual Incentive Plan (company performance bonus)
Multi brand discount up to 50% off – Coach and Kate Spade
Private Healthcare with health assessment (Bupa)
Bupa rewards - Financial wellbeing support and wellness discounts
Private Dental Cover
Free 24/7 support for family building, fertility and menopause with Maven
Eyecare vouchers
Employee Assistance Program
Employer Pension Contribution
Gym discount
Interest free season ticket loan
Cycle to work scheme
At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that’s ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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