Teams at Zip

As a Payment Operations Specialist, you will provide customer support regarding payment issues, ensuring timely resolutions and excellent client experiences while documenting processes for scale.

Lead and develop US technical support while co-owning Philippines operations to deliver 24/5 support. Manage escalations, partner with Engineering/Product, standardize triage workflows, improve SLAs, leverage observability/tools, and advocate for customers across enterprise integrations and ERP/SSO systems.

The Solutions Services Manager will bridge the sales process and customer outcomes, driving implementation and ensuring achievable delivery paths while collaborating with sales and clients to scope implementations and write Statements of Work.