Jobs at Zip

As a Customer Success Manager, you will drive procurement success for customers, provide education on the Zip platform, and manage customer engagement and satisfaction.

Lead and develop US technical support while co-owning Philippines operations to deliver 24/5 support. Manage escalations, partner with Engineering/Product, standardize triage workflows, improve SLAs, leverage observability/tools, and advocate for customers across enterprise integrations and ERP/SSO systems.

As the founding Enterprise Architect, you will build the function from scratch, lead technical discussions with executives, develop integration plans, and drive strategic initiatives across EMEA, all while shaping the future of Zip's enterprise architecture.

The Business Development Representative will generate new business through outbound leads, collaborate with sales teams, and develop sales strategies, while learning consultative selling techniques.

Lead onboarding for new customers, manage implementations of the procurement platform, mentor clients, and collaborate with product teams to enhance user experience.

As a Technical Solutions Consultant at Zip, you will integrate and document the Zip platform into customers' IT systems, work closely with clients to meet their requirements, and improve integration processes.

The Commercial Counsel will support commercial agreements, advise on legal and commercial risks, and collaborate with cross-functional teams. The role involves legal drafting, negotiation, and improving legal workflows with technology, primarily focusing on customer contracting and legal operations.

Manage enterprise customer relationships, drive procurement success, advise on product adoption, and enhance customer satisfaction through collaboration and problem-solving.

The Procure-to-Pay Solution Director will lead P2P solution strategy, support sales cycles, and collaborate with cross-functional teams to enhance product value and customer success.

Lead technical discovery and implementation of AI/LLM-powered agents for enterprise procurement workflows. Design agent architectures, build and tune prompts, create integrations with ERPs/CLMs via middleware/iPaaS, drive deployments, enable customers, and feed product insights.

Serve as the highest technical escalation for Support, diagnose and reproduce complex integration and workflow issues, partner with Engineering, improve escalation processes, and directly support enterprise customers across procurement, ERP and identity integrations.