Jobs at Twilio

Lead technical response to security events across Twilio's global cloud infrastructure: triage, contain, remediate, document incidents, build runbooks and automations, drive post-incident improvements, participate in on-call rotation and RCAs, and collaborate with R&D to scale threat mitigation and incident response capabilities.

Leads a remote Account Executive team focused on acquiring new enterprise customers across DACH and Benelux. Responsibilities include team building, coaching outbound prospecting, pipeline creation, forecasting, revenue management, cross-functional collaboration, and executive communication. The role requires experience selling CPaaS or SaaS solutions, managing complex negotiations, exceeding revenue targets, and leading distributed teams across countries.

Manage nonprofit customer accounts and complete sales cycles, including lead qualification, acquisition, solution selling, closing, renewals, upselling, and cross-selling. Understand customer business and technical requirements to design Twilio platform solutions. Maintain sales forecasts and pipelines in Salesforce, execute automation strategies, prevent churn, collaborate with cross-functional teams, and improve sales processes while developing expertise in the social impact market.

Owns strategic enterprise accounts across EMEA, especially Southern Europe, by driving revenue and gross profit growth through cross-selling, upselling, and new business development. Responsibilities include managing customer relationships, selling complex communications solutions to technical and business audiences, preparing pricing proposals, negotiating contracts, tracking financial performance, and maintaining customer satisfaction.

Sell complex communications and security solutions to strategic enterprise accounts across Northern Europe. Responsibilities include growing revenue through cross-selling and upselling, sourcing new opportunities, managing customer relationships, creating pricing proposals, negotiating contracts, tracking revenue, and consistently achieving sales quotas with both business and technical audiences.

Owns strategic enterprise accounts across EMEA, especially Southern Europe, driving revenue and gross profit through cross-selling, upselling, renewals, and new opportunity development. Responsibilities include selling technical communications solutions, managing customer relationships, creating pricing proposals, negotiating contracts, tracking financial performance, and consistently achieving quota. The role requires fluent French, complex technical solution sales experience, enterprise account management expertise, and approximately 25% travel.

Drive new customer acquisition and high-value enterprise sales across the UK and Ireland. Source and qualify prospects, manage account relationships, create pricing proposals, negotiate contracts, and close complex communications technology deals. Build relationships with C-level and technical stakeholders, develop sales pipelines through prospecting and partnerships, meet revenue targets, and explain complex technical and financial concepts clearly. Approximately 25% travel is expected for customer and team engagement.

Leads Twilio’s global campaign strategy, operations, and execution across major campaign motions. This role manages a global team, develops scalable campaign playbooks, oversees budgets and resources, partners cross-functionally with marketing, sales, product, and leadership, and measures campaign performance. Responsibilities include integrated funnel campaigns, global localization, content and asset systems, AI-assisted workflows, stakeholder alignment, and optimization of brand awareness, pipeline, and growth outcomes.

Lead a senior engineering team to design and operate Twilio's low-latency, high-throughput media processing stack. Drive architecture, ensure reliability and performance under strict SLOs, mentor engineers, balance technical debt and feature work, collaborate across product and platform teams, and own service metrics and continuous improvement.

Lead technical pre-sales for DACH customers: qualify opportunities, design architectures, run demos and POCs, respond to RFPs, guide API integrations, mentor junior presales engineers, and drive the technical win while building customer trust.