TransUnion Offices

Supports customers affected by fraud, identity theft, and data breaches by conducting interviews, assessing incidents, documenting cases, providing empathetic guidance, coordinating with stakeholders, preparing third-party correspondence, and escalating cases for specialist support. The role requires Croatian and English fluency, strong communication and organization, accurate case management, and proficiency with Microsoft Office and customer support systems.

Supports growth and retention of insurance-sector clients through prospect research, multichannel outreach, pipeline development, account mapping, cross-selling, upselling, and relationship management. Leads client implementations, coordinates stakeholders, resolves issues, maintains Salesforce and account records, supports reporting and invoicing, and delivers client-facing materials and training. The role is remote, supports international markets, and may involve travel of up to 25%.

Support Dutch- and English-speaking customers affected by fraud, identity theft, and data breaches. Conduct incident interviews, assess case information, document evidence, explain remediation options, coordinate with customers, clients, internal specialists, creditors, and government agencies, and escalate cases when needed. Maintain accurate case records, manage expectations, and provide empathetic guidance throughout the identity restoration process in a shift-based remote role.