Jobs at TransUnion

Owns revenue targets across Payments, Cards, and E-commerce markets; manages strategic accounts; leads complex, full-cycle sales from opportunity development through contracting; builds executive relationships and presentations; negotiates long-term agreements; identifies product opportunities; and coordinates internal resources to drive sustainable commercial growth in a regulated environment.

Leads 12–16 Incident Coordinators in a remote contact center environment. Responsibilities include coaching, performance management, quality scoring, customer escalation resolution, staffing coverage, KPI tracking, payroll administration, Jira ticket management, compliance, and operational improvement. The role maintains service quality, customer satisfaction, employee engagement, and operational effectiveness while supporting process updates and team development.

Provides empathetic support to customers affected by fraud, identity theft, and data breaches. Conducts telephone interviews, reviews and documents case information, assesses incidents, coordinates with customers, clients, specialists, creditors, and government agencies, and guides individuals through identity restoration and remediation. The role manages multiple cases, maintains accurate records, communicates updates, escalates complex matters, and explains available support options. Fluency in Croatian and English, customer service experience, strong organization, Microsoft Office proficiency, and experience with case management or CRM platforms are required.

Supports customers affected by fraud, identity theft, and data breaches by conducting interviews, assessing incidents, documenting case information, coordinating remediation, communicating with stakeholders, and providing empathetic guidance. The role manages multiple cases, escalates specialist issues, prepares correspondence, and explains available support options. Dutch and English fluency, customer service skills, strong organization, Microsoft Office proficiency, and experience with CRM or case management systems are required.

Owns full-cycle sales of complex consumer credit and reporting solutions, from prospecting and proposals through negotiation, contracting, and account growth. Builds strategic client relationships, manages high-value opportunities, achieves revenue targets, monitors market trends, and serves as a subject matter expert. The role also contributes to product innovation and business-case development while collaborating with sales, product, and specialist teams.