Teams at Ticketmaster

Leads the design and scaling of Databricks-based data, analytics, and AI platforms supporting global customer operations. Builds enterprise data pipelines, machine learning, NLP, generative AI, conversational AI, dashboards, and operational intelligence solutions. Establishes governance, data quality, CI/CD, reliability, and AI lifecycle standards while partnering with product, operations, engineering, workforce management, and AI teams. Provides technical leadership, coaching, and mentorship to engineers and data scientists.

Lead technical strategy, architecture, implementation, and operations for foundational infrastructure services including load balancing, DNS, IPAM, certificates, Vault, proxies, CDN, and API management. Build automation and infrastructure-as-code solutions, improve reliability and capacity, troubleshoot production issues, support PCI compliance, mentor engineers, collaborate across technical teams, and participate in on-call support for a high-volume 24x7 environment.

Leads the design and technical direction of agentic AI support experiences for Ticketmaster. Defines reusable standards for prompts, NLU, context management, retrieval, tool use, guardrails, evaluation, and human handoff. Translates business workflows into AI behaviors and autonomous processes, monitors quality and business outcomes, reviews designs, manages risks, mentors AI engineers, and collaborates across product, operations, data science, platform, security, QA, and knowledge teams.