Jobs at Ticketmaster

Leads the design and technical direction of agentic AI support experiences for Ticketmaster. Defines reusable standards for prompts, NLU, context management, retrieval, tool use, guardrails, evaluation, and human handoff. Translates business workflows into AI behaviors and autonomous processes, monitors quality and business outcomes, reviews designs, manages risks, mentors AI engineers, and collaborates across product, operations, data science, platform, security, QA, and knowledge teams.

The Lead Software Engineer will oversee development in abuse and fraud prevention, lead teams, design systems, and ensure high-quality outcomes.