Jobs at Snowflake

Manage complex customer services engagements from technical discovery through delivery. Lead scope governance, change management, SOW development, value engineering, bookings forecasts, and financial milestone accuracy. Translate business challenges into milestone-driven roadmaps tied to customer use cases and outcomes, while challenging unrealistic requests and coordinating senior internal and external stakeholders.

Manage mid-sized technical implementations for Snowflake customers: maintain project governance and documentation in Smartsheet/Certinia, build WBS with effort/resource allocations, lead meetings, resolve resource conflicts, track margins and CSAT, and use SQL, JIRA/Confluence and Snowflake fundamentals. Ensure SnowPro Core certification within 60 days and operate with a customer-centric, data-driven mindset. Fluency in Spanish required.

Manage mid-sized technical implementation projects: maintain project documentation and WBS, track effort in Smartsheet/Certinia, lead client/internal meetings, resolve resource conflicts, monitor margins and CSAT, and ensure successful delivery of Snowflake-based solutions.

Lead EMEA paid Priority Support end-to-end: own regional revenue targets, scale and coach the Designated Support Engineer team, drive proactive AI-augmented advisory engagements, partner with Sales and reactive support for escalations, and ensure customer retention, consumption growth, and delivery quality.