Jobs at Semble

Provides first-line technical support for a healthcare care-orchestration platform. The role monitors and responds to customer requests, communicates technical information to varied audiences, diagnoses and resolves issues, owns support cases, collaborates with internal teams, and creates documentation, troubleshooting guides, help-center articles, and FAQs.

Build, test, optimize, and maintain ELT pipelines supporting analytics, reporting, and data products. Deploy config-driven workflows to Databricks across a multi-tenant environment, extend data models, support CI/CD and ingestion projects, monitor pipeline health, troubleshoot failures, and collaborate with data and product teams to deliver reliable, well-tested data.

Lead evolution of test automation and a Quality Agent system. Design and maintain a stable Playwright/TypeScript framework, improve CI quality gates, rationalise E2E tests, expand coverage using AI-assisted workflows, and run non-functional testing proofs. Coach teams on test design and contribute to company-wide quality strategy and tooling decisions.

Provide bilingual (French/English) customer support across email, phone and digital channels for a B2B SaaS healthcare platform. Own tickets end-to-end, support onboarding and training, create knowledge articles, surface product feedback to Product and Engineering, monitor queues, identify trends and use AI tools to improve productivity while maintaining empathetic, high-quality support.