Teams at Sedgwick

Manage a portfolio of domestic and commercial subsidence claims from initial contact through resolution. Act as the primary contact for clients and customers, make technical claim decisions within delegated authority, maintain accurate reserves and action plans, produce reports, resolve queries, and coordinate suppliers. The role requires strong communication, negotiation, organization, customer service, and adaptability in a hybrid UK-wide environment.

Coordinate diaries and appointments, handle telephone enquiries, log new claims, update systems, and maintain accurate records. Provide friendly customer service while supporting claims progression, managing changing priorities, and collaborating with colleagues. Previous insurance experience is not required; training is provided.

Coordinate agricultural subsidence claims from initial notification through resolution. Serve as the primary customer contact, collaborate with consultants, suppliers, adjusters, and clients, monitor milestones, support timely and cost-effective decisions, identify fraud and recovery opportunities, and contribute to claims-handling improvements. The role requires strong communication, organization, customer focus, professionalism, and ideally experience with subsidence claims or progress toward Cert CII or Cert CILA qualifications.