Teams at Runware

Manage internal IT operations, including employee onboarding and offboarding, SaaS administration, identity and access management, device provisioning, endpoint security, IT support, documentation, compliance, licensing, and vendor relationships. Improve and automate workflows while maintaining secure, scalable systems for a distributed remote-first workforce.

Own and scale Runware’s technical support function across APIs, serverless, LLM, and GPU products. Define support tiers, SLAs, coverage, escalation paths, KPIs, and automation; recruit and develop support engineers; reduce Engineering escalations; and build knowledge bases, playbooks, and runbooks. The manager will remain hands-on with complex technical investigations, incidents, and customer communication while coordinating closely with Engineering, Product, Sales, and Customer Success.

Build and optimize automated go-to-market workflows supporting customer acquisition, activation, conversion, expansion, and retention. Integrate CRM, product, account, and revenue data; automate enrichment, targeting, scoring, routing, outreach, and CRM updates; and create tools for Sales, Marketing, and Customer Success. Measure pipeline, usage conversion, expansion, revenue, and costs through structured experiments while ensuring reliability, monitoring, error handling, permissions, suppression, and deliverability.