Teams at Rithum

Serve as the technical counterpart to Client Success Managers for enterprise clients: manage BAU, lead channel implementations, troubleshoot complex technical issues, drive platform optimization, roadmap planning, and cross-functional collaboration to maximize client value.

Own a portfolio of strategic B2B SaaS accounts through onboarding, adoption, renewals, and expansion. Drive business outcomes via executive engagement, data-driven account health monitoring, enablement, cross-functional collaboration, and mentoring junior CSMs to improve retention and growth.

Manage the full sales cycle for EMEA enterprise clients: prospect, demo, negotiate, and close new business. Build self-sourced pipeline, engage C-suite stakeholders, collaborate cross-functionally, forecast in Salesforce, and meet quarterly revenue quotas while providing product feedback to shape roadmap.