Teams at Proofpoint

Monitor and maintain global production servers and network devices in a 24x7 NOC environment. Manage incidents, troubleshoot Linux, network, hardware, and operating system issues, support major incident response, document resolutions, maintain runbooks, and improve operational processes and monitoring. The role also coordinates with senior engineers, contributes to continuous service improvement, and uses AI tooling to improve operational efficiency.

Provide enterprise customers and partners with technical support for cybersecurity products during a 1pm–10pm shift. Troubleshoot complex software, email, networking, and configuration issues; manage escalations; communicate through phone, web, and email; advise customers on product usage; mentor associate team members; and contribute to support documentation and knowledgebase content.

Provide enterprise customers and partners with technical support for cybersecurity products, troubleshoot complex software and system issues, manage escalations, advise on configuration, communicate through phone and online channels, mentor associate team members, and contribute to support documentation.