The Product Support Engineer provides Tier 1 technical support for Proofpoint's cybersecurity products, troubleshooting complex issues, managing escalations, and advising customers during installations and configurations.

The Senior Software Engineer will build and maintain backend services while ensuring operational excellence, monitoring, and incident response, applying strong engineering principles and innovation.

The Director leads customer success and incident management, enhances support outcomes, and drives operational excellence within a global team for critical customer situations.

The Technical Account Manager delivers proactive technical support, manages customer interactions, leads crisis responses, and develops customer strategies while ensuring top quality service, specifically for German-speaking clients.