Teams at Primer (UK)

Manage and coach a distributed team of Support Engineers operating 24/7. Co-own support KPIs, quality, processes, triage, escalations, incidents, and post-mortems. Remain technically hands-on by troubleshooting APIs, SDKs, and logs. Partner with Product and Engineering leadership, communicate performance, identify training needs, and improve operational excellence across customer support.

Own partner marketing initiatives for Primer’s payments platform, including product positioning, value propositions, messaging, campaigns, launch assets, enablement materials, and performance reporting. Collaborate with Product, Sales, Marketing, and partner teams to communicate technical product benefits to buyers and partners. Analyze market insights and customer personas, adapt content across channels, and help build scalable marketing processes in a remote, fast-changing SaaS environment.

Own end-to-end product marketing for Primer’s Partners team, including go-to-market launches, audience definition, messaging, positioning, competitive and buyer research, and partner and merchant feedback synthesis. Translate technical payment products into compelling buyer messaging, collaborate with Product, Sales, and Marketing teams, and monitor initiative performance to optimize strategy. The role requires hands-on execution, strong project management, creativity, experimentation, and independent ownership in a fast-paced remote environment.