As a Support Engineer at Ping Identity, you'll provide customer support by identifying and resolving technical issues, ensuring a seamless user experience. Responsibilities include troubleshooting, ownership of customer issues, collaborating with internal teams, and contributing to process improvements. You'll engage with customers through various communication methods and participate in on-call rotations as needed.

The AR Specialist will support accurate billing and collections for software, SaaS, and services. Responsibilities include implementing credit policies, managing cash receipts, participating in month-end processes, and collaborating with external auditors and internal teams on AR and collections matters.

As a Senior Technical Support Engineer at Ping Identity, you'll provide high-quality technical support to customers by managing case escalations, troubleshooting issues, and collaborating with various teams. You will work in a global support environment, assisting customers via phone and online support tools to ensure seamless digital experiences.

The Senior AR Specialist will oversee accurate billing and collections processes for software, SaaS, and services. Responsibilities include supporting credit policy development, handling cash receipts, implementing AR procedures, and collaborating with various teams. Additionally, the role involves participating in month-end closing, working with auditors, and presenting metrics to the Finance Team.

As a Senior Support Engineer, you will provide exceptional customer service by helping clients troubleshoot and resolve technical issues with our cloud identity platform. You’ll take ownership of issues, communicate effectively with customers, collaborate cross-functionally, and ensure compliance with best practices. Your role involves active participation in troubleshooting, documenting bugs, and sharing knowledge within the team.

The Compliance Manager will maintain a compliance calendar, oversee statutory filings, manage audit tasks, implement policies for financial reporting, and contribute to risk assessments. This role involves collaboration with legal teams, ensuring compliance with regulations, and promoting a positive compliance culture within the organization.