Teams at Nozomi Networks

Leads global renewals strategy, forecasting, pricing, negotiations, and execution for a high-volume recurring-revenue customer base. Builds and manages a global renewals team, operationalizes processes and playbooks, optimizes Salesforce workflows, mitigates churn risk, and partners with Sales, Customer Success, Finance, Legal, and Revenue Operations to drive retention, expansion, and revenue growth.

Provides post-sales technical support for OT and IoT cybersecurity products, troubleshooting customer issues, reproducing problems in a lab, supporting infrastructure design and deployments, and collaborating with Product and Engineering teams. The role also develops knowledge-base content, supports critical accounts, and maintains expertise in security appliances, Unix systems, networking, virtualization, APIs, FreeBSD, PostgreSQL, and ICS security.

Own the renewals sales cycle for Middle East accounts, including customer communication, renewal orders, pipeline management, forecasting, quota attainment, risk identification, and expansion opportunity coordination. Partner with sales, customer success, distributors, support, and training teams to resolve customer needs and close renewals on time. Maintain accurate reports, build customer relationships, and deliver an excellent customer experience.