Teams at Nivoda

Provides customer support to B2B jewellery retailers through live chat, WhatsApp, email, and calls. Resolves logistics, order, website, and other client issues while meeting response and resolution KPIs. Acts as the customer voice internally, collaborates cross-functionally to address root causes, and supports team growth by onboarding, training, coaching colleagues, and handling complex escalations. The role also assists with daily support operations in a fast-paced marketplace environment.

Develop and maintain Salesforce solutions supporting commercial processes, including Sales Cloud automation, Apex back-end development, Lightning Web Components, integrations, and AI use cases with Agentforce. Consolidate legacy tools, support Service Cloud and Marketing Cloud rollouts, maintain GTM data integrations, translate business needs into scalable solutions, participate in sprint delivery and code reviews, and document systems thoroughly.

Build and maintain Nivoda’s go-to-market infrastructure through integrations, event flows, automations, APIs, webhooks, scheduled workflows, and small services. Translate stakeholder needs into technical solutions, integrate systems such as Salesforce and Snowflake, ensure reliable data flows, handle failures and duplicates, and support production deployments. Document systems and recovery procedures while collaborating with engineering, data, sales, and marketing teams.