Teams at NICE

As an AI Forward Deployed Engineer, you will design and deploy AI-driven customer engagement solutions and manage the full lifecycle of AI agents, integrating them with enterprise systems and developing full-stack solutions to enhance customer service automation.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

Design, operate, and optimize scalable AWS infrastructure and container platforms (EKS/ECS); administer production Linux systems and databases; improve security, observability, and cost; lead incident response and root cause analysis; collaborate with engineering and platform teams to enhance reliability and deployment processes.