Teams at NICE

Own new-logo sales across NiCE Actimize’s Financial Crime products in the UKI mid-market. Manage target accounts, generate pipeline, exceed revenue quotas, and lead the full consultative sales cycle from prospecting through close. Build customer and partner relationships, understand fraud, AML, and compliance challenges, position software solutions, attend industry events, maintain product expertise, and collaborate with sales partners to win business and deliver customer value.

Manage a portfolio of customer accounts, driving adoption, business value, renewals, expansions, and stakeholder relationships. Lead technical integrations, customer projects, success planning, business cases, quarterly reviews, and performance reporting. Coach and support junior Customer Success Managers, provide escalation guidance, ensure deliverable quality, and collaborate with sales, professional services, and technology teams to identify growth opportunities.

Manage customer success for ContactEngine clients by ensuring effective deployment, adoption, contract fulfillment, and business value. Develop success plans, business cases, and technical requirements; coordinate projects, escalations, and stakeholder relationships; monitor performance metrics; conduct business reviews; identify account growth opportunities; and partner with account executives, professional services, and technology teams.