Jobs at NICE

The Presales Engineer will address financial crime compliance needs by engaging clients, presenting solutions, leading POCs, and enhancing customer relationships.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.

The Senior Project Manager will oversee end-to-end delivery of CXone and analytics projects, manage resources, communication, and project documentation, ensuring customer satisfaction and project success.

The AI Solution Strategist collaborates with cross-functional teams to design and implement AI-driven solutions, enhancing customer interactions and supporting strategic AI initiatives.

As an AI Forward Deployed Engineer, you will design and deploy AI-driven customer engagement solutions and manage the full lifecycle of AI agents, integrating them with enterprise systems and developing full-stack solutions to enhance customer service automation.

The Senior Customer Success Manager at NICE ensures clients maximize their use of the Evidencentral platform, driving adoption and solving issues while fostering relationships with key stakeholders.

The Site Reliability Engineer manages incident response, enhances service reliability, automates operations, and collaborates across teams to improve system design.

The role involves designing Customer Experience solutions, managing integrations, leading pre-sales design, and ensuring project delivery while collaborating with various stakeholders.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

The role involves designing Agentic AI solutions, ensuring integration with enterprise platforms, leading pre-sales engagements, and overseeing implementation while collaborating with various stakeholders.