Jobs at NICE

The Senior Project Manager will oversee end-to-end delivery of CXone and analytics projects, manage resources, communication, and project documentation, ensuring customer satisfaction and project success.

The role involves acquiring new enterprise customers, managing the sales cycle, engaging with senior executives, and leveraging internal resources to drive digital transformation and sales success.

As an AI Forward Deployed Engineer, you will design and deploy AI-driven customer engagement solutions and manage the full lifecycle of AI agents, integrating them with enterprise systems and developing full-stack solutions to enhance customer service automation.

The Site Reliability Engineer manages incident response, enhances service reliability, automates operations, and collaborates across teams to improve system design.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

The role involves designing Customer Experience solutions, managing integrations, leading pre-sales design, and ensuring project delivery while collaborating with various stakeholders.

The Senior Customer Success Manager at NiCE oversees customer relationships, driving adoption of AI technologies, ensuring success, and managing multiple accounts.

The Principal Customer Success Manager engages with customers post-purchase, driving software adoption, managing relationships, and ensuring measurable ROI through strategic guidance and technical support.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.