Nerdio
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Cloud • Information Technology • Security • Software • Infrastructure as a Service (IaaS)
Provide first-line internal IT support for a globally distributed workforce: triage tickets, manage identity and access, administer endpoints via Intune, maintain Microsoft 365 services, support Nerdio/AVD environments, and contribute to IT operations, documentation, and projects.
Cloud • Information Technology • Security • Software • Infrastructure as a Service (IaaS)
Design and build an internal AI enablement platform and developer tooling. Implement Microsoft identity/authentication integrations, prototype and productionize LLM-driven workflows, use AI-assisted development (Claude), collaborate with execs and cross-functional teams, and ensure secure, observable, maintainable platform delivery.
Cloud • Information Technology • Security • Software • Infrastructure as a Service (IaaS)
Own and resolve complex Tier 3 escalations for Microsoft cloud desktop environments. Perform deep root-cause analysis, collaborate with Product/Engineering, mentor Tier 1/2, manage problem tickets, and produce RCAs and knowledge-base documentation to reduce repeat issues.
