Teams at Natterbox

Provides frontline technical support for Natterbox SaaS products, handling customer inquiries across phone, chat, email, and help-center channels. Diagnoses hosted PBX, VoIP, networking, mobile, and call-recording issues; documents cases in Salesforce; manages escalations to advanced support, engineering, and telecom partners; and contributes knowledge-base content. The role also uses approved AI tools to analyze logs and accelerate troubleshooting while maintaining strong customer service and SLA performance.