Teams at MUFG

The ServiceNow Analyst will implement, configure, and support ServiceNow solutions across ITSM, ITOM, ITAM, CMDB, and IRM. Responsibilities include developing scoped applications, workflows, integrations, Service Portal and Workspace components, CMDB and CSDM capabilities, Discovery, Service Mapping, and data normalization. The role also requires troubleshooting server- and client-side issues, optimizing performance, following upgrade-safe practices, supporting platform upgrades, and collaborating with multiple stakeholders on daily operations.

Implement, configure, and operate the ServiceNow platform. Develop custom solutions, scoped applications, workflows, integrations, Service Portal and Workspace components. Maintain CMDB and CSDM-aligned data models, Discovery, Service Mapping, and data quality processes. Apply upgrade-safe development and performance practices, troubleshoot platform issues, support upgrades and testing, and mentor junior developers. Collaborate with architects, product owners, and business analysts on technical designs and code reviews.

Leads enterprise ServiceNow strategy, architecture, governance, transformation, integrations, CMDB, ITOM, ITAM, automation, and AI initiatives. Establishes platform standards, operating models, security and data governance, architecture principles, and Center of Excellence functions. Partners with executives, enterprise architects, internal teams, and strategic vendors while managing global teams, budgets, roadmaps, technical debt, platform adoption, operational efficiency, and business value realization.