Jobs at Mews

As an Account Executive, you'll manage the sales cycle, build a pipeline of hospitality prospects, deliver product demos, negotiate contracts, and close deals in the UK and Ireland hospitality sector.

As Director of Product and Engineering, you will lead the Long Stays product segment, driving strategy, product development, and technical direction, while managing a small team to achieve key commercial metrics and enhance customer experiences.

Lead product strategy and roadmap for hotel distribution, build investment cases, prioritise portfolio decisions, drive complex discovery and experimentation, coach senior PMs, manage large third‑party integrations, and represent Mews externally in distribution channels.

Provide in-house employment law advice across multiple jurisdictions, partner with People/HR and senior leaders, manage complex employee relations and disputes, develop scalable policies and playbooks, support cross-border employment and M&A employment aspects, and deliver training to improve legal awareness.

Serve as senior product counsel embedded with Product, Engineering, Commercial and Compliance to advise on SaaS and regulated fintech products, payments, licensing, AML/BSA/KYC matters, negotiate commercial and partner agreements, support audits and regulatory scrutiny, and build playbooks to enable faster, compliant product delivery.

Senior individual contributor who builds and maintains a division-level design substrate: design system, cross-tribe agents/skills, research engines, and architectural standards. Partners with Staff Designers and the VP on complex cross-tribe problems, encodes design judgment into reusable components/patterns/agents, and drives multi-year design strategy to scale consistent design practice across the company.

Lead the Finance & Regulatory Data team, overseeing finance data strategy, governance, and analytics to support corporate finance and audits.

The Customer Success Lead will manage a team of Customer Success Managers, ensuring operational excellence, customer satisfaction, and team development, while also driving retention and expansion goals.

Use SQL and Python to analyse transaction monitoring and fraud rule performance, identify patterns and anomalies, reduce false positives, and prioritise high-risk cases. Partner with FinCrime, Product, Compliance and Data teams to improve controls, data pipelines and detection logic, support scoring and future ML use cases, and translate analysis into actionable recommendations that balance fraud prevention with customer friction.

Senior individual contributor responsible for driving mid-market growth: owning pipeline, prospecting, running demos, closing net-new and expansion deals, building forecasts, and representing Mews at industry events. Focus on data-driven sales, multi-stakeholder deals, and achieving consistent MRR targets in a fast-paced scale-up environment.

Lead and grow engineering teams for Mews' Front of House products, partnering with Product, Design, and Data to deliver guest recognition, personalization, automation, and connected guest journeys. Set technical direction, improve engineering excellence and operational health, drive cross-tribe collaboration, coach leaders, and translate strategy into measurable business outcomes like increased guest engagement and reduced time-to-serve.

Own and optimise the Microsoft Dynamics 365 Business Central ERP for finance and operations. Drive integrations, process automation, backlog prioritisation, stakeholder collaboration, KPI monitoring, and ensure system reliability, compliance, and continuous improvement to support financial and operational goals.

Monitor payment flows and KPIs across PSPs, manage incidents end-to-end in Jira, perform root-cause analysis, maintain runbooks, coordinate with internal teams and vendors, produce KPI and vendor performance reports, and use AI tools to streamline operations and surface anomalies.

Lead a cross-functional tribe to own AI-powered support and self-service platforms, knowledge infrastructure, support tooling, and the product-feedback loop. Drive build-vs-buy decisions, measure contact reduction and support metrics, track launch impact, and hire/develop Product Builders. Ensure technical architecture, API design, observability, and alignment with Product, Engineering, GTM and Support leadership.

Lead and scale the accounting organisation across multi-entity global operations. Own controlling, reporting, tax, payroll, technical accounting and SOX readiness. Drive US GAAP adoption, SEC/PCAOB compliance, faster month-end close, Coupa procurement transition, and AI-enabled automation. Act as a strategic partner to leadership, build bench strength in accounting and SOX, and transform processes for a public-ready finance organisation.

Lead lifecycle marketing strategy across acquisition, activation, and expansion. Own segmentation, campaign automation, testing, reporting, and funnel analysis. Build and optimize marketing automation workflows, partner with cross-functional teams, communicate results to leadership, and drive data-backed growth initiatives as a senior individual contributor.