Teams at Magnet Forensics

Drive sales of Magnet Forensics platform solutions by advising sales teams, developing account strategies, supporting cross-selling, presenting solutions, creating proposals, identifying opportunities, managing competitive feedback, and influencing product roadmaps. The role requires expertise in complex software solution sales, deployment, stakeholder management, and digital forensics workflows. Travel to customer sites, internal meetings, and industry events is required up to 60%.

Processes customer orders throughout the sales cycle, including contract creation, license fulfillment, invoicing, shipping, Salesforce reporting, inventory management, and financial record maintenance. The role supports customers, sales, finance, and vendors while meeting service-level agreements, maintaining accurate documentation, and ensuring contractual compliance.

Provides advanced technical support by diagnosing complex customer issues, reproducing problems with logs, APIs, and diagnostic tools, owning cases through resolution, and creating knowledge resources. The role mentors support engineers, identifies recurring trends, recommends process and product improvements, and serves as a subject matter expert for assigned features. It requires strong troubleshooting, communication, customer service, documentation, and Salesforce experience.