Teams at Iron Mountain

Provide pre-sales technical expertise by designing and scoping cloud-based data and content solutions, delivering demos and proofs of concept, collaborating with sales and executive stakeholders, and ensuring compliance and quality for statements of work and contract configurations.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Leads warehouse operatives across daily inbound and outbound activities. Responsibilities include creating shift plans, allocating tasks, monitoring productivity and inventory accuracy, coaching staff, coordinating with internal teams and transport providers, handling customer escalations, preparing handover reports, and ensuring health and safety compliance through inspections, system tests, and incident investigations.