Teams at HiBob

Manage inbound sales inquiries, qualify prospects, understand their business needs, answer initial product questions, and schedule discovery meetings with Account Executives. Maintain accurate CRM records, follow up with leads, and collaborate with Marketing and Sales to improve lead quality, handoffs, messaging, and pipeline conversion. The role emphasizes consultative communication, organization, customer experience, and growth in SaaS sales.

Provide consultative guidance on UK Payroll configuration, system design, integrations, implementation readiness, and best practices. Troubleshoot complex payroll issues, translate legislation into system recommendations, and support customer adoption. Partner with Product and R&D on feature validation, beta testing, roadmap input, and functionality improvements. Develop scalable onboarding frameworks, lead knowledge sharing, and act as the payroll subject matter expert across Customer Success.

Manage a portfolio of B2B SaaS customers, driving adoption, value realization, renewals, expansion, and retention. Build account relationship frameworks, lead business reviews and success planning, identify churn risks, and develop mitigation strategies. Serve as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Provide product enablement, monitor customer health and KPIs, and guide clients on HR trends and workforce technology.