Teams at GitLab

Leads a regional team of product subject matter experts supporting complex enterprise sales opportunities. Responsibilities include hiring and developing technical specialists, managing SME engagement and coverage, partnering with sales leadership on deal strategy and forecasts, coaching on proof-of-value design and executive storytelling, sponsoring strategic deals, tracking outcomes in Salesforce, and sharing customer and competitive insights with Product and Engineering. The role is remote and requires at least 25% travel.

Own complex enterprise customer escalations from engagement through resolution. Coordinate Engineering, Support, Product, Customer Success, Sales, and executives; maintain customer-facing resolution plans; lead high-stakes communications, post-escalation reviews, relationship repair, and corrective actions. Develop escalation playbooks and process improvements while supporting globally distributed, on-call coverage.

Manage full-cycle recruiting for GTM roles across Sales, Marketing, Customer Success, and related teams. Own 12–15 requisitions, lead intake meetings, build diverse talent pipelines, assess candidates, manage stakeholder expectations, analyze recruiting data, coordinate interviews, deliver candidate communications, negotiate offers, and improve recruiting practices using responsible AI and market insights.