Jobs at GitLab

Lead design, administration, and improvement of global benefits programs. Manage vendor/broker relationships, plan renewals, implementations, day-to-day operations, escalations, reporting, compliance, and cross-functional coordination across PEO/EOR and legal entity arrangements. Analyze utilization and cost data, streamline processes, and support benefits during country expansions.

Provide technical support to large GitLab customers, troubleshoot complex Linux/GitLab/CI/CD issues, perform low-level debugging, collaborate with Product and Engineering to drive fixes, create reusable support content, and mentor/share knowledge with the Support team.

Manage GitLab's global leave programs end-to-end: intake, case processing, compliance, HRIS updates, stakeholder guidance, reporting, and continuous improvement. Lead cross-functional projects, monitor regulations, and use data and AI responsibly to improve processes and member experience.

Build and maintain backend AI capabilities for GitLab Duo Chat: design flow components and agentic flows in Python/LangGraph, integrate LLMs and multi-agent orchestration, implement and maintain APIs in the Rails monolith, improve observability and reliability, and participate in on-call rotations and cross-functional collaboration to deliver safe, scalable AI chat features.

Design, maintain, and extend abuse detection and prevention systems for GitLab's SaaS platform. Serve as a core maintainer of a Ruby on Rails monolith, build anomaly detection and agentic AI mitigations, automate abuse response, collaborate with peer engineering and security teams, and produce runbooks and operational documentation.

Build tooling, workflows, and guidance to make GitLab easier to deploy, validate, and operate across cloud-native and self-managed environments. Evolve deployment guidance, improve production-like ephemeral environments, and maintain consistent deployment artifacts and environment contracts across development through production.

Design, implement, and evolve moderate-to-complex backend features, improve system quality, reliability, and performance, mentor engineers, participate in incident response, define backend standards, and integrate agentic AI into production engineering workflows.

Drive subscription renewals and retention for German customers through negotiation, usage evaluation, true-ups, and cross-team collaboration. Close renewals timely, manage strategic/complex accounts, mitigate churn risk, and help design renewals best practices to improve predictability and gross retention.

Lead backend work for GitLab's Spec-Driven Development: design and build APIs, data models, evaluation systems, and agent-driven workflows using Ruby on Rails and Python. Ship production services, benchmark LLM workflows, coordinate multi-person projects, mentor engineers, and collaborate with product and design in an all-remote, async environment.

Build and maintain backend services for repository management using Ruby and GraphQL. Implement secure, well-tested, performant features, tune database queries, caching, and background jobs. Collaborate cross-functionally, improve observability and reliability, participate in Tier 2 on-call and incident response, and integrate AI tools responsibly to accelerate development.

Build and maintain performant, secure frontend features for repository management using Vue.js and GraphQL. Collaborate across product, design, and backend teams, improve reliability and observability, write tests, participate in on-call and incident response, and apply AI tools responsibly to accelerate development while ensuring quality and safety.

Design and build GitLab Duo CLI features in TypeScript, shape AI-assisted developer experiences, improve CLI reliability, observability, and performance, collaborate across Developer Clients, and provide technical leadership and mentorship.

Design, build, and maintain backend services and APIs for GTM and growth platforms; contribute across the stack; resolve performance, scalability, and reliability issues; review code; mentor junior engineers; document architecture and design decisions.

Lead and manage a distributed team of Solutions Architects across the UK and Ireland as a player-coach. Drive technical sales strategy, run technical evaluations, demos, workshops, and POCs, hire and develop talent, define regional operating practices, align cross-functionally with Sales, Channel, Product and Enablement, manage resourcing and KPIs, and support scaling of GitLab's DevSecOps platform in the region.

Own a book of mid-market accounts across the Balkans, running full sales cycles from discovery to close. Build customer relationships, document buying criteria and accurate pipeline data, perform win/loss analyses, collaborate with technical and post-sales teams, and contribute customer feedback and best practices to improve GitLab's sales processes.

Perform outbound prospecting to generate qualified meetings and pipeline across assigned territory. Research and prioritize accounts, execute multi-touch outreach using Outreach, log activity in Salesforce, collaborate with marketing, sales, and customer success, attend events, document processes, and mentor new BDRs.

Lead a team that integrates third-party and modular features into GitLab's Dedicated SaaS platform. Ensure high availability (99.99%+), drive operational excellence, automate toil, own incident management, prioritize via data, recruit and develop engineers, and use AI to boost productivity and guide technical strategy.

The Account Executive will manage the full sales process while building relationships with customers in the mid-market segment, guiding them in adopting GitLab's AI-enabled DevSecOps platform and ensuring pipeline accuracy.

Lead and grow a distributed EMEA Support Engineering organization, owning people strategy, service delivery, SLAs, escalations, regional coordination, AI-assisted tooling adoption, and representation of EMEA customer needs into product and global support strategy.

Design and deliver end-to-end features for DAP onboarding and repository/background flows. Build autonomous and scheduled agents that act on customer codebases, improve onboarding experience, collaborate on shared interfaces, review code and designs, and contribute to an async-first, distributed team's technical quality and ownership culture.