Teams at Genesys

Lead product vision and execution for CX, agent experience and engagement. Define a unified UX framework for Genesys Cloud, coordinate cross-functional teams, drive roadmap prioritization, customer adoption, ROI analysis, and manage global product teams to deliver AI-driven workspace experiences.

Lead strategic engagements to accelerate adoption of Genesys AI and Experience Orchestration. Advise C-level stakeholders, shape AI use cases, run customer workshops, support sales enablement, pricing, proposals, and pilots, and partner cross-functionally to drive measurable AI-powered customer experience outcomes.

The Senior Operations Reliability Engineer will maintain and enhance the reliability and security of messaging platforms, focusing on Microsoft Exchange and Mimecast, along with AIOps integration and automation improvements.