Teams at Genesys

Build strategic relationships with enterprise customers, serving as a trusted advisor and advocate throughout the customer lifecycle. Drive onboarding, adoption, retention, value realization, renewals, and account growth through success plans, executive business reviews, and stakeholder engagement. Partner cross-functionally with sales, consulting, services, technical account management, renewals, and product teams. Coach other Customer Success Managers and identify expansion, cross-sell, and upsell opportunities.

Lead AI and experience orchestration sales initiatives, supporting account teams with technical expertise, deal strategy, territory planning, customer workshops, proofs of concept, proposals, and executive presentations. Serve as a subject matter expert for AI-powered customer experience and conversational AI solutions, coordinate cross-functional teams, influence opportunity progression, and develop AI-led pathways aligned with customer objectives.

Manages technical revenue accounting for complex SaaS transactions, applying ASC 606 and US GAAP. Evaluates contracts, products, and business models; prepares audit-ready accounting memos; supports close and audit activities; partners with Sales, Legal, Deal Desk, Product, and Finance; reviews team analyses; coaches junior staff; and drives AI and automation improvements across revenue accounting processes.