Teams at Genesys

Lead customer engagements to design, prototype, and deploy agentic AI-powered CX solutions. Drive discovery, define architectures, implement POCs/MVPs, integrate with CRM/ERP, build evaluation pipelines, apply governance and responsible AI, mentor teams, and codify reusable frameworks to scale AI orchestration across enterprise accounts.

Build and maintain strategic, executive-level customer relationships to drive adoption, retention, and growth of Genesys Cloud. Guide onboarding, deliver Executive Business Reviews, identify expansion opportunities, mentor CSMs, and coordinate cross-functional teams to realize measurable business outcomes.

Lead and grow a team of AI Solution Architects to design, govern, and operationalize enterprise-scale AI and conversational solutions. Define AI architecture strategy, standards, and governance; advise customers and executives; support sales and product direction; collaborate cross-functionally to build reusable AI frameworks; and drive responsible AI, observability, reliability, and adoption to deliver measurable business outcomes.