Jobs at Genesys

Reviews complex contracts and non-standard transactions to determine ASC 606 revenue recognition treatment. Prepares technical accounting assessments, supports revenue policies and controls, advises Deal Desk, Sales, Legal, and Finance, and assists with audits, system changes, product launches, and process improvements. Communicates complex accounting conclusions as practical business guidance while managing multiple priorities.

Leads complex EMEA revenue accounting matters, including ASC 606 analyses, contract waterfalls, technical memoranda, regulatory evaluations, audit consultations, and close support. Partners with Legal, Deal Desk, Sales, Revenue Operations, Product, IT, auditors, and senior Finance leaders. Drives scalable processes using AI and automation, translates technical conclusions into operational guidance, and coaches accounting managers and team members.

Leads technical pre-sales for Genesys Expert Apps, translating customer requirements into architectures spanning Genesys Cloud, APIs, enterprise applications, data, cloud infrastructure, and AI. Designs demonstrations, prototypes, and proofs of concept; investigates integrations and technical feasibility; identifies AI and automation opportunities; partners with Product and Engineering; and creates reusable technical enablement and sales collateral.

Lead AI and experience orchestration sales initiatives, supporting account teams with technical expertise, deal strategy, territory planning, customer workshops, proofs of concept, proposals, and executive presentations. Serve as a subject matter expert for AI-powered customer experience and conversational AI solutions, coordinate cross-functional teams, influence opportunity progression, and develop AI-led pathways aligned with customer objectives.

Manages technical revenue accounting for complex SaaS transactions, applying ASC 606 and US GAAP. Evaluates contracts, products, and business models; prepares audit-ready accounting memos; supports close and audit activities; partners with Sales, Legal, Deal Desk, Product, and Finance; reviews team analyses; coaches junior staff; and drives AI and automation improvements across revenue accounting processes.

Lead and scale an EMEA team of AI and experience orchestration overlay sellers. Coach specialists, establish operating models, drive AI-focused sales motions, partner with Account Executives and sales leadership, support strategic enterprise opportunities, and translate customer challenges into AI use cases and measurable value. Monitor market and competitive trends while collaborating with Product, Marketing, Enablement, Customer Success, and Professional Services to improve go-to-market effectiveness.

Partner with strategic enterprise customers to drive adoption and optimization of Genesys Cloud CX. Provide technical guidance, deliver assessments and roadmaps, manage customer plans, identify risks and opportunities, and act as trusted advisor to achieve measurable business outcomes while feeding product insights back to Genesys.