Jobs at Genesys

Lead customer engagements to design, prototype, and deploy agentic AI-powered CX solutions. Drive discovery, define architectures, implement POCs/MVPs, integrate with CRM/ERP, build evaluation pipelines, apply governance and responsible AI, mentor teams, and codify reusable frameworks to scale AI orchestration across enterprise accounts.

Build and maintain strategic, executive-level customer relationships to drive adoption, retention, and growth of Genesys Cloud. Guide onboarding, deliver Executive Business Reviews, identify expansion opportunities, mentor CSMs, and coordinate cross-functional teams to realize measurable business outcomes.

Lead and grow a team of AI Solution Architects to design, govern, and operationalize enterprise-scale AI and conversational solutions. Define AI architecture strategy, standards, and governance; advise customers and executives; support sales and product direction; collaborate cross-functionally to build reusable AI frameworks; and drive responsible AI, observability, reliability, and adoption to deliver measurable business outcomes.

The Enterprise Account Executive will drive growth in the public sector by managing the sales cycle, engaging with stakeholders, and promoting AI-powered solutions.

The Business Development Director for EMEA will drive growth by generating pipeline, leading a team, collaborating with sales and marketing, and leveraging account-based engagement strategies.

Lead delivery of large, complex contact-centre and cloud projects (services $50k–$3M+). Manage schedule, scope, budget, risks, resources, client expectations, profitability, and stakeholder relationships to ensure on-time, on-budget results and customer satisfaction.

The Senior Operations Reliability Engineer will manage operational reliability and health of enterprise platforms, improve automation workflows, conduct incident management, and mentor junior engineers while ensuring compliance and governance for SaaS tools.

Lead product vision and execution for CX, agent experience and engagement. Define a unified UX framework for Genesys Cloud, coordinate cross-functional teams, drive roadmap prioritization, customer adoption, ROI analysis, and manage global product teams to deliver AI-driven workspace experiences.

Senior strategic individual-contributor who advises executive customer stakeholders on large-scale CX and AI transformation programs. Shapes complex services proposals, Statements of Work, commercial structures and delivery approaches, drives executive alignment across Sales, Customer Success, Delivery and Partners, mentors colleagues, and helps evolve Genesys' services strategy and operating model to deliver measurable business outcomes.