Jobs at Genesys

Serves as the primary Total Rewards subject matter expert for EMEA, leading regional compensation and benefits programs across multiple countries. Advises HR and business leaders on salary reviews, market pricing, equity, incentives, benefits, pay equity, compliance, and governance. Partners with Payroll, Finance, Legal, vendors, and global Total Rewards teams to ensure effective program delivery, analyze workforce data, improve processes, and support organizational changes, mergers, and acquisitions.

Lead Genesys’ EMEA Product Support organization, managing global teams that resolve complex customer and partner issues. Responsibilities include organizational planning, budgeting, staffing, KPI development, customer experience improvements, cloud-focused service design, executive engagement, cross-functional program execution, and presales support. The role requires hands-on leadership, talent development, global stakeholder management, relationship building, and effective delivery within a fast-paced SaaS environment.

Lead and grow a team of AI Solution Architects to design, govern, and operationalize enterprise-scale AI and conversational solutions. Define AI architecture strategy, standards, and governance; advise customers and executives; support sales and product direction; collaborate cross-functionally to build reusable AI frameworks; and drive responsible AI, observability, reliability, and adoption to deliver measurable business outcomes.

The Business Development Director for EMEA will drive growth by generating pipeline, leading a team, collaborating with sales and marketing, and leveraging account-based engagement strategies.

The Senior Operations Reliability Engineer will manage operational reliability and health of enterprise platforms, improve automation workflows, conduct incident management, and mentor junior engineers while ensuring compliance and governance for SaaS tools.

Lead product vision and execution for CX, agent experience and engagement. Define a unified UX framework for Genesys Cloud, coordinate cross-functional teams, drive roadmap prioritization, customer adoption, ROI analysis, and manage global product teams to deliver AI-driven workspace experiences.

Partner with strategic enterprise customers to drive adoption and optimization of Genesys Cloud CX. Provide technical guidance, deliver assessments and roadmaps, manage customer plans, identify risks and opportunities, and act as trusted advisor to achieve measurable business outcomes while feeding product insights back to Genesys.

Lead strategy, planning and lifecycle for a technical customer education portfolio. Define roadmaps, prioritize learning products across modalities, partner with stakeholders, measure adoption, and use data and AI-enabled tools to improve learner outcomes and portfolio performance.

Lead product strategy and execution for AI-powered outbound engagement across voice and digital channels. Define multi-year roadmap, integrate LLMs and orchestration, drive platform modernization, partner with cross-functional teams, and expand into sales, marketing, collections, and proactive service while ensuring governance, compliance, and commercial growth.