Jobs at Genesys

Lead product vision and execution for CX, agent experience and engagement. Define a unified UX framework for Genesys Cloud, coordinate cross-functional teams, drive roadmap prioritization, customer adoption, ROI analysis, and manage global product teams to deliver AI-driven workspace experiences.

Lead strategic engagements to accelerate adoption of Genesys AI and Experience Orchestration. Advise C-level stakeholders, shape AI use cases, run customer workshops, support sales enablement, pricing, proposals, and pilots, and partner cross-functionally to drive measurable AI-powered customer experience outcomes.

The Senior Operations Reliability Engineer will maintain and enhance the reliability and security of messaging platforms, focusing on Microsoft Exchange and Mimecast, along with AIOps integration and automation improvements.

The Senior Operations Reliability Engineer will manage operational reliability and health of enterprise platforms, improve automation workflows, conduct incident management, and mentor junior engineers while ensuring compliance and governance for SaaS tools.

Lead global digital localization strategy and operations across websites, campaigns, emails, assets, and multimedia. Own localization technologies and vendor relationships, optimize workflows and integrations, ensure quality and cultural relevance, and deliver reporting and continuous improvements to scale multilingual digital experiences.

The Staff Cloud Platform Engineer designs and implements AWS cloud platforms, defines standards, mentors engineers, and enhances reliability and performance of cloud environments through automation and best practices.

Lead and scale a specialist overlay sales team across EMEA to drive adoption of Genesys AI and experience orchestration solutions. Coach directors, define operating models with Account Executives, support complex enterprise opportunities, align coverage with regional sales leadership, and collaborate cross-functionally to evolve messaging, enablement, and go-to-market for AI-led outcomes.

Lead global payroll operations to ensure accurate, timely, and compliant payroll processing. Drive standardization, automation, vendor management, KPI tracking, and cross-functional partnerships with HR, Finance, and external providers. Oversee team leadership, process improvements, system implementations, and regulatory compliance across multiple regions.

The Sr. Manager of Sales Operations will oversee GTM strategy, territory planning, data governance, and operational execution to drive sales productivity across EMEA.

The AI Solution Architect at Genesys connects AI product management with sales teams, drives growth by engaging in sales cycles, demos AI capabilities, and influences C-level decision-makers with technical leadership and customer-focused solutions.

The Enterprise Account Executive will drive growth in the public sector by managing the sales cycle, engaging with stakeholders, and promoting AI-powered solutions.

The Business Development Director for EMEA will drive growth by generating pipeline, leading a team, collaborating with sales and marketing, and leveraging account-based engagement strategies.

As an Operations Reliability Engineer, you will maintain network reliability and performance, troubleshoot incidents, and support automation initiatives across network operations.