Teams at Ema Unlimited

Own product strategy and roadmap for Ema’s agentic AI platform. Responsibilities include customer research, feature prioritization, PRD creation, cross-functional collaboration with engineering and design, end-to-end feature delivery, metric analysis, data-informed decisions, and go-to-market and launch planning.

Lead and scale engineering teams building multi-tenant Voice AI, Agent QA, analytics, auto-learning, and workforce management platforms. Own architecture for high-throughput voice data systems, real-time pipelines, telephony integrations, optimization algorithms, and enterprise compliance. Recruit and develop senior engineers and managers, establish engineering standards, guide cross-functional roadmap alignment, and deliver reliable production systems across global geographies.

Own production support for enterprise agentic AI systems, diagnosing failures across models, workflows, integrations, data, and configuration. Lead Sev-1 and Sev-2 incident resolution, provide customer workarounds, conduct root-cause analysis, communicate with senior stakeholders, and convert incidents into engineering and product improvements. The role also improves runbooks, escalation processes, on-call practices, and mentors junior support engineers.