Jobs at Dwelly

Own IT projects for newly acquired agencies, including discovery, legacy supplier exit, MSP onboarding, digital transformation, and group-wide rollouts. Coordinate stakeholders, site surveys, cutovers, Statements of Work, risks, milestones, change requests, and communications. Maintain IT inventories, secure administrative access, challenge MSP estimates and delivery, manage handovers, and create repeatable onboarding playbooks. The role is client-side and requires technical literacy without hands-on engineering.

Sell lettings services directly to landlords, increasing property share of wallet, upgrading clients to fully managed and higher-priced service tiers, and converting inbound leads into valuer visits and signed terms. The role involves consultative discovery, objection handling, closing, CRM documentation, and sharing effective value propositions with agency MDs and valuers. Performance is measured by new revenue, properties won, service-tier upgrades, and inbound conversion.

Win new landlord instructions through rapid enquiry response, rental valuations, persuasive presentations, relationship building, and disciplined pipeline follow-up. Develop referral networks across the local property community, protect pricing, prioritize profitable landlords and properties, and collaborate with AI agents through the CRM. The role requires face-to-face business development, local market knowledge, professional standards, and ownership of branch growth.

Lead a frontline lettings operations team across tenant finding, property management, and payments. Own daily delivery, KPIs, workflow allocation, coaching, performance management, quality, customer experience, and process improvement. Implement new technology and AI-enabled workflows, analyze operational data, resolve bottlenecks, and maintain team morale through rapid change. Regular travel between regional branches and quarterly London HQ visits are required.

Own and optimize telephony, messaging, email, and WhatsApp communication infrastructure. Configure providers, manage routing workflows, troubleshoot incidents, support CRM integrations, and coordinate testing and vendor escalations. Assist with telecom integrations during acquisitions, including number porting, migrations, technical diagrams, and automation. Monitor channel reliability, delivery quality, and performance while providing internal support and improving operational processes.

Own CRM and email communications across multiple agency brands using Mailchimp. Manage databases, list hygiene, segmentation, deliverability, recurring newsletters, campaign deployment, performance reporting, templates, and acquisition onboarding. Improve engagement through data-informed optimisation and automate repetitive workflows using Zapier and AI tools. Maintain documentation, support email asset creation in Canva and Figma, and manage Google Business Profiles across the portfolio.

Own end-to-end development of automation and AI-driven systems across tenant find, property management, or payments. Responsibilities include understanding complex operational workflows, identifying automation opportunities, designing scalable architectures, collaborating with product managers, making pragmatic AI and agentic system decisions, and delivering reliable solutions from concept through production. The role requires strong product judgment, technical ownership, and the ability to improve business outcomes in a fast-changing environment.

Leads branch performance across team management, landlord retention and acquisition, pricing, service quality, operational coordination, and full P&L ownership. The role drives adoption of group initiatives, improves revenue per property, develops referral partnerships, resolves escalated service issues, and progresses toward managing multiple branches and regional operations.

Build production-grade agentic AI infrastructure for operational automation, including memory, context management, tool-calling, orchestration, evaluation, observability, and feedback loops. Develop reliable LLM workflows, coding-agent systems, and multi-agent architectures while partnering with operational and product teams to automate complex workflows across acquired agencies. Influence architecture, engineering standards, and reusable AI primitives in a remote, early-stage team.