Teams at Deskpro

Own a high-volume UK and EMEA B2B SaaS customer portfolio, driving retention, renewals, upsell, and cross-sell growth. Responsibilities include success planning, QBRs, value reviews, health monitoring, risk mitigation, customer relationship management, and collaboration with Product, Support, Solutions, and Marketing. The role requires adapting engagement models across SMB and Enterprise customers while managing priorities independently in a remote environment.