Teams at Delinea

Provide post-sale technical support to customers and partners by assessing, documenting, troubleshooting, reproducing, and resolving technical issues. Develop resolution plans, gather required information, communicate corrective actions, and participate in a shared after-hours on-call rotation. The role requires knowledge of IT administration, networking, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and customer-service skills.

Own the availability, performance, reliability, automation, monitoring, and incident response of production SaaS applications across Azure multi-cloud and multi-region environments. Troubleshoot infrastructure and application issues, improve disaster recovery and failover, conduct post-incident reviews, build automation, and implement observability and performance improvements. Participate in weekend on-call rotations and communicate incident updates to customer-facing stakeholders.

Provides post-sale technical support to customers and partners by assessing, documenting, investigating, reproducing, and resolving technical issues. The role develops resolution plans, communicates corrective actions, and supports escalations through a shared on-call rotation. Responsibilities require knowledge of IT administration, networking, encryption, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and troubleshooting skills.