Teams at Delinea

Provide post-sale technical support to customers and partners by assessing, documenting, troubleshooting, reproducing, and resolving technical issues. Develop resolution plans, gather required information, communicate corrective actions, and participate in a shared after-hours on-call rotation. The role requires knowledge of IT administration, networking, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and customer-service skills.

Own the availability, performance, reliability, automation, monitoring, and incident response of production SaaS applications across Azure multi-cloud and multi-region environments. Troubleshoot infrastructure and application issues, improve disaster recovery and failover, conduct post-incident reviews, build automation, and implement observability and performance improvements. Participate in weekend on-call rotations and communicate incident updates to customer-facing stakeholders.

Own net-new enterprise sales across strategic FTSE 100 and global accounts. Prospect, manage complex multi-stakeholder sales cycles, engage C-suite and CISO buyers, develop strategic account plans, negotiate contracts, close transformational deals, maintain pipeline accuracy, forecast results, and collaborate with SDR, channel, marketing, and sales teams. The role requires consultative SaaS selling, quota attainment, executive communication, and growth of key accounts.