Teams at CrowdStrike

Provide proactive technical support and account advocacy for Premium Support customers across EMEA. Responsibilities include customer onboarding, platform training, health checks, technical issue resolution, escalations, knowledge sharing, renewal-risk mitigation, and expansion support. The role partners with internal technical and sales teams, serves customers from SOC staff to executives, and requires fluent English and Hebrew, Windows Server experience, cybersecurity knowledge, strong communication, and up to 25% travel.

Conduct real-time monitoring, analysis, containment, remediation, malware analysis, and incident response across Windows, macOS, and Linux environments. Develop detection and response processes, communicate findings to customers, mentor junior analysts, provide technical escalation and quality assurance, manage programs or teams, and contribute to security thought leadership and process improvement.

Provides end-to-end technical support for CrowdStrike customers, troubleshooting cloud, Kubernetes, container, Linux, API, and security-platform issues. Resolves cases through multiple channels, documents bugs, creates knowledge-base content, communicates recommendations, and escalates complex issues. Partners with Engineering and internal stakeholders to improve products and customer outcomes. The role also serves as a subject matter expert for a key product feature and supports customers integrating, deploying, and maintaining CrowdStrike services.