Teams at Crawford & Company

Assess and quantify business interruption and financial loss claims for insurers and clients. Review and analyse financial data, prepare interim and final reports, negotiate and agree settlements, undertake site visits and stakeholder meetings, mentor junior staff, maintain case records, and support business development and client relationship activities.

Manages operations for an insurance subsidence team of approximately 6–7 direct reports. Responsibilities include people leadership, claims service delivery, cost and resource control, employee development, performance management, process improvement, stakeholder relationships, and customer satisfaction. The role also supports clients, brokers, and business development while coordinating with field, supply chain, and internal teams to improve the end-to-end claims process.

Leads multiple subsidence operations teams, overseeing claim progression, service quality, customer satisfaction, workflow, backlog, productivity, revenue, and lifecycle performance. Manages Team Managers, monitors operational metrics, identifies bottlenecks and risks, drives corrective action, and delivers continuous process improvement. The role also supports workforce planning, change initiatives, financial objectives, and consistent service delivery across client portfolios.