Teams at Coinbase

Lead quality assurance reviews of transaction monitoring investigations, enforce QA rubrics, perform root cause analysis, and deliver metrics and dashboards. Drive calibration, training, and cross-functional remediation with Compliance, Operations, Analytics, and L&D to improve AML/CFT case consistency and operational performance.

Serve as senior relationship owner for high-value Coinbase clients: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface customer feedback, and partner cross-functionally to deliver systemic fixes and improve retention and satisfaction.

Manage end-to-end relationships with Coinbase's highest-value customers, resolve complex escalations cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, surface customer feedback to improve processes, and provide on-call support including weekends.