Teams at Coder

Lead and scale an enterprise Customer Success Manager team across EMEA and APAC. Drive customer adoption, retention, expansion, satisfaction, ARR, and NRR while coaching team members and engaging strategic accounts. Build scalable success programs, processes, metrics, and operating rhythms; partner with Sales, Product, Engineering, and Support; identify risks and expansion opportunities; represent customer needs internally; and help enterprises realize value from secure development environments and AI-powered software development.

Grow Coder’s partner ecosystem by identifying and onboarding strategic SI, VAR, and distribution partners. Develop joint business plans and go-to-market strategies, manage executive relationships, lead QBRs and enablement activities, and coordinate partner sales campaigns. The role requires extensive business development, partnerships, and complex sales experience, including success with SIs and VARs, preferably in developer tooling, DevOps, cloud infrastructure, or growth-stage startups.

Own technical relationships with enterprise prospects during pre-sales, leading platform demos, architecture discussions, deployments, troubleshooting, and proofs-of-concept. Demonstrate Coder across developer, administrator, and AI-agent workflows; translate technical outcomes into business value; and support revenue opportunities with Account Executives. Feed prospect insights to Product and Engineering, track issues in Linear, contribute documentation, and develop expertise in cloud development environments and agentic AI.