Teams at ClickUp

Build and operate scalable AWS cloud infrastructure centered on Amazon EKS, networking, infrastructure-as-code, and self-hosted services. Automate shard deployments, implement Terraform guardrails and secure ingress, support multi-region growth, and meet reliability, disaster recovery, compliance, and security requirements. Partner cross-functionally, troubleshoot application and infrastructure issues, participate in on-call and incident response, and use AI tools to improve engineering workflows.

Lead strategic SaaS implementations for enterprise customers, from discovery through rollout and optimization. Design scalable workflows, governance, automations, reporting, and AI use cases in ClickUp. Drive adoption, value realization, stakeholder alignment, and change management while partnering with Customer Success, Sales, Product, and Support. Serve as a trusted advisor to customer administrators, operators, and executives, resolving complex implementation challenges and communicating customer feedback internally.

The role involves improving the reliability and stability of ClickUp's infrastructure, automating processes, managing capacity, and defining service-level objectives.